FREQUENTLY ASKED QUESTIONS
CONTENTS
1)
CONTRACT
These Terms and Conditions govern the supply of goods
sold by Caesar Ceramics, Bathrooms and Kitchens (Edgware
Rd Ltd. Reg. No. 2606338) of 358/360 Edgware Road, London,
W2 1EB, UK (the seller) to the customer (the purchaser)
named on the order form provided on the Caesar Ceramics,
Bathrooms and Kitchens website. Together with the completed
order form, these Terms and Conditions constitute the
entire and only agreement between us in relation thereto.
Our acceptance of your order by delivery of the goods
constitutes a legally binding contract between us on these
terms and conditions.
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2) PRICE AND PAYMENT
2a) The price payable for the goods you order is as set
out on our website at the time you place your order.
2b)
Subject to clause 2c), we must receive payment for the
whole of the price of the goods you order, before your
order can be accepted unless we have agreed otherwise
in advance in writing.
2c)
If you are an account customer, payment shall be made
in full within 30 days of the date of invoice. Time
shall be of the essence for payment. We may revoke credit
if you fail to make payment when due. If payment is
not made when due, we reserve the right to charge interest
at the rate of four per cent over the current Nat West
base rate on the amount outstanding from the due date
for payment until receipt by us of the full amount (including
any accrued interest) whether before or after judgment,
together with any reasonable legal or other recovery
costs.
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3) TAX
All prices on this site are inclusive of UK VAT
which is currently 17.5%. This is not charged to countries
outside of the EEU. Isle of Man and Channel Islands
customers will not be charged VAT on their final invoice,
although VAT will be shown on the online invoice. To
obtain an ex-VAT price, divide the amount by 1.175.
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4) TRANSFER OF TITLE
Title of the goods shall only pass to the purchaser
from the date of payment in full under this contract.
Until such time, the goods remain the absolute property
of the seller. The purchaser hereby grants the seller,
its representatives and agents a licence to enter upon
the purchasers premises for the purpose of repossessing
the goods. Should repossession of goods be valid the
contract between ourselves the seller and the purchaser
will be immediately cancelled.
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5) DELIVERY OF GOODS
You must tell us you wish to collect the goods otherwise
we will deliver them in accordance with your order.
A valid signature may be required on collection or delivery.
Immediately prior to despatch of the goods to you, title
in the goods will pass to you. In the unlikely event
that you have not received all the goods within 10 days
of the date of delivery you must notify Caesar Ceramics,
Kitchens and Bathrooms.
Information
about the delivery of large or heavy items by courier:
Caesar Ceramics, Kitchens and Bathrooms will give prior
notice by telephone or e-mail to advise when your goods
will be delivered. If no one is at the delivery address
on the advised date then a charge will be made for re-delivery.
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6) AVAILABILITY
While we endeavour to hold sufficient stock to meet
all orders, if we have insufficient stock to supply
or deliver the goods ordered and paid for by you, we
may, at our discretion, supply or deliver a substituted
product or refund you the price paid for such goods
as soon as possible and in any case within 30 days or,
in the case of an account customer, we may, in our absolute
discretion, as soon as possible raise a credit to offset
the amount invoiced to you.
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7) CANCELLATION AND RETURNS
7a) The goods maybe returned within 7 days of the date
of collection or delivery. A re-stocking fee to cover
shipping and administration costs will be made on Items
ordered and correctly supplied but no longer required.
If you are cancelling because of any problem with the
goods, please notify us of the problem prior to returning
the goods.
7b)
On cancellation for whatever reason, you must return
the goods to us at your cost unless the goods are being
returned because they are faulty, incorrect goods or
because of unsuitable substitution by us, in which case
we will meet the cost of return but we ask that you
allow us to nominate the carrier.
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8) LIABILITY
If you have notified us of a problem with the goods,
we will (at your option) either make good any shortage
or non-delivery; replace or repair any goods that are
damaged or defective upon delivery; or refund to you
the amount paid by you for the goods in question. We
will not be liable to you for any loss of profits, administrative
inconvenience, disappointment, indirect or consequential
loss or damage arising out of any problem in relation
to the goods and we shall have no liability to pay any
money to you by way of compensation other than any refund
we make under these conditions. All goods supplied by
us, the seller are warranted fit for the normal purpose
for which such goods are intended. No liability is accepted
if the goods are found not to be fit for any other purpose
whether or not such other purpose was made known to
the seller before the contract was made. Any recommendations
made by the seller in such circumstances are made in
good faith but as the conditions of use are outside
the control of the seller it is for the purchaser to
satisfy himself as to the suitability of the goods.
This does not affect your statutory rights as a consumer,
nor is it intended to exclude our liability to you for
fraudulent misrepresentation or for death or personal
injury resulting from our negligence. In no circumstances
is the seller liable for any loss, personal injury or
damage arising from self installation of goods supplied.
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9) TERMINATION
We may suspend further supply or delivery, stop any
goods in transit or terminate our contract by notice
in writing to you if you are in breach of an obligation
hereunder or you become unable to pay your debts when
they fall due or proceedings are commenced by or against
you alleging bankruptcy or insolvency. Upon termination,
your indebtedness to us becomes immediately due and
payable and we shall be under no further obligation
to supply goods to you.
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10) FORCE MAJEURE
We shall have no liability to you for any failure or
delay in supply or delivery or for any damage or defect
to goods supplied or delivered hereunder that is caused
by any event or circumstance beyond our reasonable control
(including, without limitation, strikes, lockouts and
other industrial disputes).
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11)
GENERAL
If any part of these conditions is invalid, illegal
or unenforceable (including any provision in which we
exclude our liability to you) the validity, legality
or enforceability of any other part of these conditions
will not be affected. This contract shall be governed
by and interpreted in accordance with English law.
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12)
IMAGES
Due to photographic deviances images on this website
may not be a 100% accurate depiction of the products
that they represent i.e. true colour, shape and size.
We would always recommend customers either visit our
showroom to view the products or alternatively seek
to view it elsewhere. Samples may vary in shade and
texture and ceramics are not guaranteed against crazing.
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