FREQUENTLY ASKED QUESTIONS
CONTENTS CONTRACTThese Terms and Conditions govern the supply of goods sold by Caesar Ceramics, Bathrooms and Kitchens (Edgware Rd Ltd. Reg. No. 2606338) of 360 Edgware Road, London, W2 1EB, UK (the seller) to the customer (the purchaser) named on the order form provided on the Caesar Ceramics, Bathrooms and Kitchens website. Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.
back to the topPRICE AND PAYMENT
2a) The price payable for the goods you order is as set out on our website at the time you place your order.
2b) Subject to clause 2c), we must receive payment for the whole of the price of the goods you order, before your order can be accepted unless we have agreed otherwise in advance in writing.
2c) If you are an account customer, payment shall be made in full within 30 days of the date of invoice. Time shall be of the essence for payment. We may revoke credit if you fail to make payment when due. If payment is not made when due, we reserve the right to charge interest at the rate of four per cent over the current Nat West base rate on the amount outstanding from the due date for payment until receipt by us of the full amount (including any accrued interest) whether before or after judgment, together with any reasonable legal or other recovery costs.
back to the topTAX
All prices on this site are inclusive of UK VAT which is currently 15%. This is not charged to countries outside of the EEU. Isle of Man and Channel Islands customers will not be charged VAT on their final invoice, although VAT will be shown on the online invoice.
back to the topTRANSFER OF TITLE
Title of the goods shall only pass to the purchaser from the date of payment in full under this contract. Until such time, the goods remain the absolute property of the seller. The purchaser hereby grants the seller, its representatives and agents a licence to enter upon the purchasers premises for the purpose of repossessing the goods. Should repossession of goods be valid the contract between ourselves the seller and the purchaser will be immediately cancelled.
back to the topDELIVERY OF GOODS
You must tell us you wish to collect the goods otherwise we will deliver them in accordance with your order. A valid signature may be required on collection or delivery. Immediately prior to despatch of the goods to you, title in the goods will pass to you. In the unlikely event that you have not received all the goods within 10 days of the date of delivery you must notify Caesar Ceramics, Kitchens and Bathrooms.
Information about the delivery of large or heavy items by courier: Caesar Ceramics, Kitchens and Bathrooms will give prior notice by telephone or e-mail to advise when your goods will be delivered. If no one is at the delivery address on the advised date then a charge will be made for re-delivery.
back to the topAVAILABILITY
While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.
back to the topCANCELLATION AND RETURNS
7a) The goods maybe returned within 7 days of the date of collection or delivery. A re-stocking fee to cover shipping and administration costs will be made on Items ordered and correctly supplied but no longer required. If you are cancelling because of any problem with the goods, please notify us of the problem prior to returning the goods.
7b) On cancellation for whatever reason, you must return the goods to us at your cost unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier.
back to the topLIABILITY
If you have notified us of a problem with the goods, we will (at your option) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. All goods supplied by us, the seller are warranted fit for the normal purpose for which such goods are intended. No liability is accepted if the goods are found not to be fit for any other purpose whether or not such other purpose was made known to the seller before the contract was made. Any recommendations made by the seller in such circumstances are made in good faith but as the conditions of use are outside the control of the seller it is for the purchaser to satisfy himself as to the suitability of the goods. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence. In no circumstances is the seller liable for any loss, personal injury or damage arising from self installation of goods supplied.
back to the topTERMINATION
We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.
back to the topFORCE MAJEURE
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
back to the topGENERAL
If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.
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IMAGES
Due to photographic deviances images on this website may not be a 100% accurate depiction of the products that they represent i.e. true colour, shape and size. We would always recommend customers either visit our showroom to view the products or alternatively seek to view it elsewhere. Samples may vary in shade and texture and ceramics are not guaranteed against crazing.
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Your Experience
"Caesar Ceramics has a great reputation and quality service"
David - Fulham, London
